Support
We usually reply within a day or two.
Email support@dropbackapp.com. If it's about a receipt that didn't work, let us know the date you forwarded it.
Common questions
How do I add a purchase?
Open the app and tap the + button to see your personal Dropback address. Forward your Best Buy order confirmation email to that address. It shows up in the app within a minute or two. The tray icon in the top left shows what happened to each email you forwarded.
Can it forward my receipts automatically?
Yes, with Gmail. In the app, tap + › Auto-forward from Gmail and follow the steps. Gmail sends a confirmation code to Dropback first; you'll find it under the tray icon in the app.
How do I claim a price drop?
Open the drop in the app and follow the steps shown. Usually that means opening the order on bestbuy.com or in the Best Buy app and choosing price match, or chatting with Best Buy and asking them to match the current price. Then tell Dropback you requested it, and later whether Best Buy paid.
How long do I have?
Best Buy matches its own lower price during the return and exchange period: usually 15 days, or 60 days for My Best Buy Plus and Total members. Turn on the member switch in Settings if that's you. Dropback counts from your order date, so it closes a little before Best Buy does, never after.
Why didn't Best Buy match a price?
Best Buy doesn't match daily or hourly deals, member-only prices, open-box, refurbished, clearance or Marketplace items. Please tell us in the app when a claim is turned down. It helps us flag those drops better.
Which stores work?
Best Buy only during the beta. More stores are coming.
How do I delete my account?
In the app: Settings › Delete my account. It removes everything we have about you. You can also email us and we'll do it for you.